Returns & Refunds

It’s OK if you change your mind - you have 30 days to return your item(s) from the date of delivery. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition.

All UK returns will be subject to a returns shipping charge. This charge will be at the customer’s expense.

If your item is faulty or incorrect, please contact our Panik Design team ahead of making a return either by email at sales@panik-outlet.com or by phoning us on 01908 307020

• You have 14 days from receipt of your oversized furniture to return it. To return any oversized furniture items please contact Panik Design. The cost to return your oversized furniture will need to be calculated per item. Please note that any delivery costs incurred by the business or customer will not be refunded.

RETURNS

Items must be returned to us unused, in original packaging and in a resalable condition, within 30 days of delivery. 

If your item is faulty or incorrect, please contact the Panik Design team ahead of making a return.

Damaged or faulty items must be reported to Domestic Distribution at the point of delivery and signed for as damaged/faulty. If the delivery is signed for unchecked or not as damaged/faulty then you are fully liable for the goods.

RETURN ADDRESS

13 Carters Lane,

Kiln Farm,

Milton Keynes,

MK11 3ER 

HOW TO MAKE A RETURN - INTERNATIONAL

• Returning an item(s) from outside of the UK is quick and easy. You have 30 days to return your item(s) from the date of delivery. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition. Please note that we do not cover the return shipping costs.
• If your item is faulty or incorrect, please contact the Panik Design team ahead of making a return.

CAN I EXCHANGE AN ORDER?

We are unable to offer exchanges. Please return any unwanted item(s) to us for a refund and place a new order for the item(s) you would prefer.

Please see our Returns & Refunds information page on how to return an item(s) to us.

CAN I RETURN MORE THAN ONE ORDER IN THE SAME PARCEL?

Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.

WHAT HAPPENS IF I RETURN MY ITEM(S) OUTSIDE OF THE 30 DAYS RETURNS POLICY?

If we receive your item(s) outside of the 30 days returns window (the 30 days is counted from the date of delivery) we are unable to accept your return.

REFUNDS

HOW WILL I RECEIVE A REFUND?

We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.

Any refunds will be refunded to the same payment method you used when you placed the order.

If your order was paid part or in full by a gift card, the refund will be issued as a gift card or e-voucher up to the value of the gift card you used. At which point, any funds owed that are remaining will be refunded onto the other payment methods used.

WHEN WILL I RECEIVE A REFUND?

We try and process all returns as quickly as possible for you to get your refund, but please give us 30 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 5-10 business days for the money to get back to your payment method, as this depends on the banks' processes.

At certain times of the year, such as Christmas and public holidays, the processing time may be longer.

I CAN'T SEE A REFUND ON MY BANK STATEMENT

Please allow 5-10 business days for the refund to appear in your bank account.